SLAM is a breakthrough toolkit to contract and price managed services.

It is a comprehensive Service Level Agreement Model – a “field manual” exclusively for Managed Services Providers, developed by a fellow Managed Services Provider.

SLAM DVD, and its supporting book, provide all the best practices, models and templates needed to implement an SLA-based Managed Services business.  It includes an SLA Contract Template, Pricing Model, Welcome Letter and Maintenance Report Templates, plus a collection of videos of MSP staff sharing their proven SLA processes.