Whether operating an airline or reselling IT, keep your clients happy.
I’ve lost count of the number of times I have had to stand in the aisle while boarding a plane as people in front of me try and do the impossible in some misconstrued belief of the size of their bar-fridge-sized ‘carry-on’ luggage. Do they really think it will magically squeeze, TARDIS-like, into the overhead locker?
You can sense the frustration in the few people who, like me, can legitimately ca
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