MSP Answers

MSP Answers

26.12.2011 Article 21


New Year’s Resolutions I have a terrible confession to make. I really don’t want too many people knowing this terrible and dark secret so I am entrusting the integrity of the readers of MSPAnswers to keep my secret safe. If word gets out, I fear I may be hung, drawn and quartered. Here goes. I don’t have any New Year’s Resolutions. I do admit that I feel a little inadequate without them. In fact, it was a little embarrassing sitting at a great party on 31 December ..

19.12.2011 Article 20


Vision across the organisation I am sure you well remember the day. On 25 May 1961, President John F. Kennedy announced to a joint session of Congress that an American would land safely on the moon before the end of the decade. Ambitious and visionary. A year later, JFK was touring NASA’s headquarters. While touring the facility, the President’s entourage encountered a man mopping the floor in one of the hallways. The President stopped to shake his hand and asked what he did  ..

18.12.2011 Article 5


Lead Article (Self-help topic – ARE COUPONS GOOD FOR BUSINESS) Way back in 1887, Coca-Cola was the first company to use the concept of coupons. Coupons were actually physical items back then – nothing like the electronic versions of today. Coca-Cola would issue coupons to employees and sales reps and encourage them to give them to people so they could try out this new drink. They would print coupons in magazines and encourage people to cut them out and claim their free drink. ..

12.12.2011 Article 19


Tips for completing award submissions In a curious statistic that probably soaked up significant funds from a government department in a research grant, it was recently revealed that 100 per cent of people who had never bought a ticket in a lottery had never won a prize in a lottery. I know – when you think about it, the statistic seems quite obvious. If you don’t buy a ticket, you don’t win a prize. As ridiculous as it sounds, I have actually heard business people comp ..

05.12.2011 Article 18


Awards season As you approach the holiday season, it is a great time to reflect on your business and analyse what you are doing and work out ways to do it better. Although Christmas time is not usually the season for business awards, it is a good time to reflect on the possibility of entering awards. I am a huge fan of awards. I am also happy to speak with some authority on the matter – in the last ten years being in business my business won 22 major international, national and ..

28.11.2011 Article 17


Disaster Recovery / Business Continuity Managed Services Several years ago, I would ask my clients what their set response was in relation to their IT if they had a disaster. It was amazing how many responded in a similar fashion. “I would throw my hands up in the air and yell HELP!” Obviously they would be hoping their friendly local MSP was listening to their cries for help. Around this similar time, if I tried to sell a client a DRP solution, they would have preferred  ..

27.11.2011 Article 4


Lead Article (Self-help topic – FINANCE AS A SALES TOOL) Many businesses work on attracting new clients and selling more equipment. There is logic in that process. Some of the statistics from a recent survey though may scare a few people. The survey focussed on the business environment over the next 12 months. 28 percent of businesses surveyed said that they expect difficult conditions over the next year. A worrying stat for the IT sector is that 32 percent intend to reduce capital ..

21.11.2011 Article 16


ROI calculations In justifying the cost of an SLA or major capital expenditure, many managers live and die by cold, hard ROI calculations. It is part of the modern trend of ensuring that no individual can be blamed when something goes wrong – or as I like to call it, “butt-covering”. ROI has become a central financial metric for asset purchase decisions in organisations large and small. To give you an idea of how endemic this issue is, a recent survey of IT managers ..

14.11.2011 Article 15


Bring your own hardware I was at a recent meeting with a high-ranking Microsoft employee. This particular employee had the obligatory smartphone on the desk and, no surprises here; it was running Windows Phone 7 as the OS. While this didn’t seem like an issue, it was quite fascinating to hear about the problems this created within Microsoft in relation to new employees. We all know that Gen Y employees are different (for the sake of this article I will define Gen Y as born from ..

07.11.2011 Article 14


Thought Leadership on Internet filtering Donald Rumsfeld (former US Secretary of Defense) was roundly criticised for an abuse of the English language for his press briefing statement in 2002: “There are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns – the ones we don’t know we don’t know.” I actually take a lot from thi ..