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What can you expect from the SLAM Field Manual?

  • Clear explanation on the revolutionary method that is the Service Level Agreement Model (SLAM);
  • Today's winning strategy for achieving growth in Service based revenue;
  • Hands-on practical tools for fast and easy implementation;
  • A manual that is easy to understand and use; and
  • Most importantly, it includes all the soft copies of the information you need to plug into your business and transform your business today.

This manual is aimed at making implementation easy and fast for businesses that have not yet established Service Level Agreements with their client base or to fine-tune the model if SLAs have already been implemented.

The SLAM Field Manual will show you how to:

  • Implement SLAM;
  • Price Service Level Agreements so they work for you and your clients;
  • Keep track of Service Level Agreements and maintenance visits;
  • Stay up to date with client system issues using simple reports; and
  • Sell SLAs to your clients.

SLAM - revolutionising the IT industry worldwide - establishing new SLA agreements with clients - securing levels of service based revenue for SMBs - used all over the world!

SLAM it into your business TODAY!
About the Author IDC Predictions

Mathew Dickerson is the founder and Managing Director of AXXIS Technology. He is one of the most respected IT entrepreneurs in the Australian SMB market with over 18 years experience in the IT industry. He was recently featured as the only Australian in the Top 15 Successful SMB Consultants Worldwide. Mathew regularly speaks at conferences and seminars across the world and writes a variety of IT articles for different publications and is often seen quoted in industry magazines such as ARN and CRN.

AXXIS Technology is a service based business with multiple locations in regional Australia and is Mathew's primary company. It is the winner of 18 recent international and local awards including the 2006 Microsoft Worldwide Partner of the Year in the Small Business Specialist category and the Australian Business Council Award for innovation in 2006 specifically for its SLA framework.

"SLAM has effectively pioneered the delivery of enhanced services to SMB clients around the world and revolutionised the industry. This is definitely the approach to work smarter for both you and your clients." Mathew Dickerson MCT MCSE MCSA MCPS MOS MI CCNA RMP Server+ Network+ i-Net+ A+ Mensa

IDC Predicts that small and medium businesses (SMB's) in Australia will undergo a deep transformation in the coming years. Managed Service Providers will offer adequate IT Outsourcing Services.

Click here for the full article from Jean-Marc Annonier, Research Manager for SMB, IDC Australia
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